Terms & Conditions (Online Booking & Service)
• Quotes are based on what you tell us; if the home or site is bigger/messier than described, we’ll re-quote on-site.
• A minimum service charge applies. Late cancellations, lockouts, or no access trigger a fee.
• We don’t handle hazardous/biohazard work, pest infestations, extreme hoarding, or unsafe conditions.
• Breakage is rare; report any issues within the claim window below.
• By booking, you agree to these Terms and to our Privacy Policy.

1) Parties & Definitions

1.1 Parties. “Company,” “we,” “us,” or “our” means [Zaky Cleaning Services Inc.], Alberta, Canada. “Client,” “you,” or “your” means the person or entity submitting an online booking or receiving services.
1.2 Property / Site. “Property” (residential) or “Site” (commercial/industrial).
1.3 Services. Cleaning services we offer from time to time including Residential Cleaning, Commercial Cleaning, Carpet Cleaning, Floor Waxing / Floor Care, and Post-Construction Cleanup (the “Services”).
1.4 Online Booking Platform. Our website forms and scheduling system (the “Platform”).

2) Booking, Estimates & Scope

2.1 Information Accuracy. Online quotes, time estimates, and crew size are based on the information you provide (e.g., size, rooms, condition, add-ons). You agree to provide accurate, complete details.
2.2 On-Site Re-Quote. If the actual condition or size of the Property/Site differs from what was submitted (e.g., heavy build-up, excess clutter, post-renovation dust, undisclosed pets, unusual odors, damages, pest activity, biohazards, construction debris, or additional areas), we will re-quote before starting or continuing. You can accept the updated price/time or decline. If declined, a 50$ applies.
2.3 Minimums. A 90$ applies per visit.
2.4 Add-Ons On Site. Client-requested tasks not listed in your booking (e.g., inside fridge/oven, interior windows, laundry, dishes, organizing) require re-quote/approval.
2.5 Task Limits & Ladders. We do not: move heavy furniture/appliances (> [50 lb / 23 kg]),climb above a [two-step ladder/6 ft], or clean exterior windows above ground level. Safety first.
2.6 What’s Not Included. We do not: mold remediation, blackwater/sewage cleanup, biohazards (blood/bodily fluids, needles), animal waste beyond light spot clean, pest infestations, asbestos/lead/silica dust, chimney/duct cleaning, chandeliers/antique restoration, grout re-sealing, repainting/repairs, yard work, or waste hauling.

3) Preparation & Access

3.1 Access. You must ensure safe access at the scheduled time (keys, codes, concierge, parking). A Lockout/No-Access Fee of $50 or the minimum service charge, whichever is greater, applies if we cannot access within 15 minutes of arrival.
3.2 Parking/Permits. Client provides free onsite parking; otherwise actual parking/permit fees are billed.
3.3 Utilities. Running water, electricity, adequate lighting/heating/cooling must be available.
3.4 Pets. Secure pets during service; we’re not responsible for pets escaping or stress reactions.
3.5 Decluttering. Please pick up clothes, toys, and dishes before we arrive for best results. If heavy tidying is required, time is chargeable or may be declined and re-quoted.

4) Health, Safety & Right to Refuse

4.1 Safety First. We comply with applicable workplace health & safety laws. If the Property/Site poses a safety risk (e.g., active construction hazards, visible mold, pest infestation, bodily fluids/sharps, drug paraphernalia, hoarding/extreme filth, aggressive behavior), we may refuse or halt service and re-quote or reschedule at our discretion.
4.2 Protective Measures. We may use PPE, ventilate areas, or ask that occupants vacate rooms temporarily.
4.3 Right to Photograph Conditions. With your consent, we may take limited photos/video of areas to document pre-existing conditions, scope variances, quality control, or for insurance.

5) Scheduling, Arrival Window & Wait Time

5.1 Arrival Window. We provide a 30-Min arrival window. Delays can occur due to traffic/weather/previous jobs.
5.2 Rescheduling by Client. One reschedule is free if requested 24 hours or more in advance. Additional reschedules or those requested inside 24 hours incur a $50 fee.
5.3 Cancellation by Client. Cancellations inside 24 hours of the appointment incur a $50 fee; same-day cancellations or no-shows may be charged up to the minimum service charge.
5.4 Wait Time. If our team must wait more than 30 minutes to begin, wait time is billable in [30-minute] increments.

6) Pricing, Payment & Taxes

6.1 Pricing Models. Services may be hourly, flat-rate, or hybrid. Online pricing is an estimate, subject to on-site confirmation (§2.2).
6.2 Deposits & Pre-Authorization. We may require a credit-card pre-authorization prior to service.
6.3 Payment Due. Payment is due upon completion unless otherwise agreed in writing (commercial terms may differ). We accept [e-Transfer, cash, invoice terms for approved commercial accounts].
6.4 Late/NSF Fees. Overdue invoices accrue a [9% per month] late charge. NSF/returned payments incur a $50 or 5% whichever is higher admin fee.
6.5 Taxes. Applicable taxes will be added.

7) Quality Guarantee, Re-Cleans & Exclusions

7.1 Satisfaction Window. If something was missed or not cleaned to a reasonable standard based on the agreed scope, notify us within 24 hours. We’ll schedule a re-clean of the specific area(s) at no extra charge.
7.2 Conditions. Re-cleans are not offered for areas that became dirty again through normal use after service, for scope changes, or for issues reported after the claim window.
7.3 Stain/Restoration Limits. Deep stains, mineral scale, grout discoloration, and wear/tear may not be fully reversible despite best efforts.

8) Damage, Breakage & Claims

8.1 Care Standard. We handle items with reasonable care.
8.2 Pre-Existing Conditions. We are not responsible for pre-existing damage, defective finishes, improper installations, normal wear, or items that are not secured/installed to
manufacturer standard (e.g., loose shelves, unstable blinds, brittle plastics).
8.3 Notification Window. Report any suspected damage within 6 hours of service with photos and a description. We may inspect and determine repair/replacement options.
8.4 Liability Cap. Our total liability is limited to the lesser of: (a) actual, direct repair/replacement cost; or (b) the amount you paid for the specific service visit giving rise to the claim. No liability for indirect, incidental, or consequential damages.
8.5 Keys/Alarms. Provide accurate codes and instructions. We are not liable for alarm or monitoring fees triggered by incomplete/incorrect info or system malfunction.

9) Service-Specific Terms

9.1 Residential Cleaning.
• Regular vs Deep vs Move-In/Out scopes differ; appliance interiors, inside cabinets/drawers, and interior windows are add-ons unless expressly included.
• Dishes and laundry are limited to 2 loads unless pre-approved; organizing/decluttering is separate from cleaning.
9.2 Commercial Cleaning.
• Access outside business hours may be required. Client to provide building/tenant rules, security requirements, and points of contact.
• Consumables (paper goods, soaps, liners) are client-supplied unless agreed other wise.
9.3 Carpet & Upholstery Cleaning.
• Stain removal not guaranteed. Certain stains (dye, rust, paint, urine) may be permanent; wick-back can occur.
• Pre-existing wear, delamination, loose seams, shading, or manufacturer defects may be revealed by cleaning; we are not responsible for these conditions.
• Dry times vary; keep pets/children off damp surfaces and use caution to avoid slips. 9.4 Floor Waxing / Floor Care.
• We may test a small area first. Cure times apply; floors may be slippery—client must restrict traffic as instructed.
• Wax/finish performance depends on environment, traffic, and maintenance. Furniture moving is limited.
9.5 Post-Construction Cleanup.
• Fine dust may continue to settle after service; multiple passes may be required and billed.
• We do not remove construction waste beyond standard bagged debris; no hazardous materials.

10) Fraud, Abuse & Fair Use

10.1 Booking Integrity. Duplicate or speculative bookings, false identities, misuse of promo codes, or misrepresentation of scope/size to obtain lower pricing may result in cancellation, re-quote, or blacklisting.
10.2 Chargebacks. Please contact us to resolve concerns. Unauthorized chargebacks may be disputed with documentation (before/after notes, time logs, photos where consented).
10.3 Reasonable Use. Our offers (e.g., discounts, referral credits) are for reasonable residential or business use and may be limited per household/site.

11) Photos, Video & Privacy

11.1 Purpose & Consent. With your consent, we may take limited “work-area only” photos/video before/after for scope verification, quality assurance, and insurance. We avoid capturing faces/personal identifiers.
11.2 Storage & Access. We retain such media and job notes for a reasonable period for business purposes. We handle personal information in accordance with our Privacy Policy.

12) Communication Preferences

By providing your email/phone, you consent to receive booking confirmations, reminders, and service-related messages. You may opt-out of marketing communications at any time using the provided unsubscribe method. Transactional messages are still required for service delivery.

13) Rescheduling/Cancellation by Company

We may reschedule or cancel due to illness, emergencies, hazardous conditions, weather, or factors beyond our control. If we cancel, deposits are refunded or the booking is moved at your option.

14) Subcontractors & Independent Status

We may use vetted subcontractors. Nothing herein creates an employment, partnership, or joint venture relationship between Client and Company staff/subcontractors.

15) Governing Law & Dispute Resolution

These Terms are governed by the laws of Alberta, Canada. Exclusive venue is the court sand tribunals located in Calgary, Alberta. Each party bears its own costs unless ordered otherwise.

16) Changes to Terms

We may update these Terms periodically. The version posted at booking time applies to that booking. “Last updated” date appears below.

17) Contact

Zaky Cleaning Services Inc.
Email: info@zakycleaning.ca
Phone: +1 (825) 760-1667

Last updated: August 20, 2025